Since 1992, The College Network® has built a culture based on our six core values: quality, learning, innovation, excellence, integrity, and service. This emphasis on values is what makes The College Network unique and an environment that others want to experience.
Quality: Quality is at the forefront of all our practices.
Quality defines the very nature of our work at The College Network. When we talk about quality products and services, we are describing the very best materials, processes and people. Our desire to build a quality organization requires all of us to examine our efforts. Are we doing just enough, or are we doing our very best? We promise to leave work every day knowing that we did everything we could for others. Our customers expect our best every day and if we deliver on that promise, quality will always be at the forefront of our practices.
Learning: We are committed to cultivate and empower lifelong learners.
Learning is about curiosity and growth. Learning new information and skills helps us all respond to the changing landscape of our world. We provide the framework, but the curiosity to learn and grow come from within. We are interested in learning more about the people we serve. We support our customers as they improve their lives through education. This need to help others learn and achieve is foundational to all employees at The College Network.
Innovation: We apply information in unique ways to turn thought into reality.
Innovation is the next step from learning. Innovation is applying information in new and different ways. It requires risk and may mean that we need to rethink the very nature of our work. Innovation is more than simply thinking differently however. It is about bringing new ideas from our organization forward. The College Network is committed to improvements that facilitate curiosity in learning. We will stop, look, listen and think of better ways to serve our customers through innovation each and every day.
Excellence: We question things with courage and commit to constant improvement.
Excellence is about where we set the performance bar as an organization and how we measure our work. We can choose not to simply get by, but to set a high performance bar that requires us to stretch ourselves. Setting a high bar means that we examine how we conduct our business on a regular basis. We are always looking to improve our products and services. Courage and honest dialog are often needed to face our areas of improvement. We realize that we cannot be excellent if we are unwilling to acknowledge our flaws and work or make changes.
Integrity: We strive to always do what is right, even when no one is looking.
Integrity defines the very heart of our business. Each one of us is responsible for doing what is right. We strive to always be forthright and honest individuals and expecting the same from others. Our integrity is grounded in how we treat each other and the level of respect given to everyone who touches our organization. It is important that we plant our feet on firm ground, and represent the best interests of our customers through all interactions.
Service: We provide world class service to all stakeholders of The College Network.
The very nature of service is putting yourself in the place of another and treating them as you would like to be treated. Service is not a word but a state of being that allows us to respond to the needs of our customers. We have a duty to place our customers’ needs at the core of our business processes. We consistently work to improve interactions and think about how our work affects them. We may make mistakes, but we want to ensure that our customers always feel our personal devotion to righting any wrongs. We care about each and every customer and his or her education goals. Our customers’ success is our success.