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Utilizing Academic Support

How do I contact Academic Support?
The Academic Support department is staffed with trained Academic Advisors to help you throughout your studies with The College Network®. To reach an advisor, call us at 1-800-634-1443 Monday–Friday from 8 a.m.–9 p.m. (Eastern Time). You may reach Academic Support by email at academics@collegenetwork.com. For your convenience, you can also click the chat live link at the bottom of this page. Our web chat is available Monday-Friday from 9 a.m.–5 p.m.

What kind of questions can Academic Support help me with?

The Academic Support department is available for questions pertaining to your study plan,course analysis, module content, testing procedures, learning styles, or any other general questions about your program.

Do I need to notify Academic Support each time I complete an exam?

The College Network would like to know how successful you’ve been with the program and how you did on each examination. This will help us create a better product and track the success rates of our customers. Exam scores can be submitted by fax at 1-866-593-4931, emailed to examrequest@collegenetwork.com, or mailed to The College Network, at 3815 River Crossing Parkway, Suite 260, Indianapolis, IN, 46240. We’re just as eager as you are to share your success! We also encourage you to keep a file of your grade reports for your records. Remember, if you took a TCN exam, we are notified of your score. Please consult your Academic Guidance Plan for degree-specific information regarding the sharing of test scores with your school.

After I sign up with TCN, when will I have access to my Comprehensive Learning Module program courses?

You should have received online access to your first Comprehensive Learning Module the day you signed up with The College Network. Once TCN receives your paperwork, the remaining balance of your Comprehensive Learning Module program will be delivered online. Please contact the Academic Support department with questions regarding access to the Resource Center and specific modules.

I am not progressing with my degree program as quickly as I had anticipated. What can Academic Support do to help?
Often, this situation can be remedied with minor adjustments to your study plan. Academic Support can assess your specific learning style, provide study strategies, and help you create a workable study plan that fits into your busy schedule. Remember, there is no expiration on your Comprehensive Learning Module purchase, so don't become discouraged. Work with an Academic Advisor to set goals and get back on the path to success. Keep in mind that your Comprehensive Learning Module purchase includes the use of Academic Support. Never feel ashamed or embarrassed to ask for help, seek motivation, or to simply discuss your degree program with an Academic Advisor. You're never alone with The College Network.