Frequently Asked Questions about The College Network Programs

Often many new and existing customers have questions regarding The College Network, their program, their purchase, and Academic Support. Below are some general Frequently Asked Questions about The College Network to better address any inquiries.

Q: Is The College Network a school?

A: No. The College Network is an educational services company which produces study materials designed to assist customers with preparing for challenge exams to earn college credit to apply towards a degree granting institution designated through The College Network or through a local program of their choosing. The College Network does not award degrees.

You can find a listing of all of our available programs online at

Q: How long do I have to complete my degree program?

A:  The College Network does not limit or place deadlines on when customers can utilize their purchased Comprehensive Learning Modules. We understand that life happens. If it takes several years to complete your desired program, we are here to help! 

We recommend contacting the Customer Support Department (1-800-634-1443) if you have been away for awhile to assist with restarting your program.

Q: Can I apply the credit earned via challenge exam to a local college?

A: Yes. You can apply credits earned through challenge exams if the local college accepts challenge exam credit. You would want to contact the local institution for more details.

Q: How many times can I complete an exam?

A: Each testing body has its own requirements for the maximum amount of exam attempts it will allow a student to complete per subject. Also, each testing body has its own requirements for a minimum amount of time that must pass between exams. For further clarification, please review your Academic Guidance Planner or call Customer Support.

Q: How do I schedule an exam?

A: The scheduling process differs depending on the intended exam and whether or not the exam fees were included in your purchase. Please reference your Academic Guidance Planner for instructions or contact the Customer Support department for assistance.

Q: Who can assist me with my program?

A:  Customer Support! While The College Network promotes independent learning programs, customers are not alone with their studies! The Customer Support department has over 30 Academic Advisors available to assist with any questions pertaining to your program, your studies, scheduling an exam, motivation, or anything else you may need. All Academic Advisors hold at least a Bachelor’s degree in a variety of specialties and have completed general education coursework similar to the content in our Comprehensive Learning Modules.

Q: What can Customer Support help me with?

A: A whole lot! The Customer Support department can answer questions pertaining to how to enroll with your degree granting institution, determining your learning style to help prepare you for your studies, provide Technical Support assistance for our online Resource Center, assist with scheduling exams, create a personalized study plan, answer content related questions, and provide overall support and motivation.

Q: What are the hours of the Customer Support department?

A: Academic Advisors are available seven days a week. The hours are Monday-Fridays 8:00am-11:00pm (EST) in addition to Saturdays and Sundays 9:00am-8:00pm (EST).

Q: How can I reach an Academic Advisor?

A: Academic Advisors can be reached via phone at 1-800-634-1443, email at, and fax at 877-725-7811. We also have an online Live Web Chat feature through our online Resource Center which is available Monday-Friday 8:00am-6:00pm EST.

Q: Who do I contact about my monthly loan installment payment?

A:  Our Financial Services department can assist with any questions pertaining to your monthly payments, loan balance, term, or lender. They can be reached at 877-728-9410 on the following days and times:

Monday-Thursdays 9:00am-10:00pm (EST)

Fridays 9:00am-9:00pm (EST)

First three Saturdays of the month 10:00am-2:00pm (EST)

There may be many more questions that you have regarding The College Network, our Online Degree Programs, and your studies. Please do not hesitate to contact Customer Support at 1-800-634-1443 for assistance! 

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